This is a draft, plain-language description of how BiteSite works today. It has not been reviewed by a lawyer and should not be treated as final legal advice — get it reviewed before relying on it for a real launch.
Privacy policy · Refund policy
BiteSite lets you browse your college canteen's menu, place an order ahead of time, pay for it online, and collect it during your break. Each account belongs to one college; you'll only see that college's canteens and menus.
Every order must be paid in full before it is sent to the kitchen — BiteSite does not support paying at the counter. Payments are processed by Razorpay. An order only moves into preparation once payment is confirmed as successful.
Once an order has been marked as paid and entered the kitchen queue, it generally cannot be cancelled, since the canteen has already begun preparing it. If a payment is deducted but the order fails to register, or a canteen is unable to fulfil an order it has accepted payment for, raise it immediately through Support so it can be investigated and refunded if appropriate.
Keep your password confidential. You're responsible for orders placed from your account. You can view your account and delete it at any time from My account — see our privacy policy for what deleting your account does and does not remove.
Don't attempt to access another user's account, another college's data, or place orders you don't intend to pay for. Accounts found doing so may be suspended.
These terms may change as the service develops. Continued use after a change means you accept the updated terms.